Opening Session/Breakfast
Taking Responsibility: Using Vision, Mindset and Grit to Achieve Success

Friday, May 13 – 8:00 a.m. - 9:15 a.m.

Scott Burrows

Scott Burrows PortraitScott Burrows is living proof your life can change in an instant. By the age of 19, he was playing college football at Florida State University as a wide receiver and a top-ranked kick-boxing champion, with his last fight broadcast by ESPN.

On November 3, 1984, Scott’s life took a dramatic and irreversible turn. He was involved in a serious automobile accident that left him paralyzed from the chest down and diagnosed a quadriplegic.

Despite his grim diagnosis, Scott refused to be sidelined. He made the decision to take action, to focus on the positives of the experience as opposed to dwelling on the obvious and overwhelming negatives.

With the tremendous clarity provided by his singular focus, Scott resolved to thrive in his life by using three principles:

Vision helped him see complete success in his mind’s eye first.

Using Mindset, he let go of the past and focused 100% on what he could control.

With Grit, he determined to take action and persevere until he succeeded.

Scott’s application of these innovative concepts boosted and enhanced his recovery, and he achieved results that astonished doctors, therapists, family and friends alike. After graduating from college, he qualified for the Million Dollar Round Table in the insurance and financial industry, a 100 percent commission-driven award achieved by fewer than 8 percent of agents worldwide. He also developed into a wheelchair athlete and became a best-selling author with his book, Vision Mindset Grit: How to Stand Up When Life Paralyzes You.

Employing his paralysis as a visual metaphor, Scott encourages his audiences to stand up to their challenges — regardless of circumstances — using the dynamic principles of Vision, Mindset and Grit. His presentations are inspirational, focused and enthusiastically received.

Scott has presented to hundreds of associations and corporations in the U.S. and around the globe. He has also shared the stage with iconic celebrities such as Rudolph Giuliani, Terry Bradshaw and Neil Armstrong. Speaking to more than 100,000 people a year, he influences the lives of millions as well through his keynote speeches, books, CDs and DVDs.

 
ACHE Sessions
Thursday, May 12

9:30 a.m. – 12:30 p.m.

“Behavior Smarts: Increasing Health Care Leadership Performance”

Michael E. Frisina, PhD

(Approved for 3.0 ACHE Face-to-Face Education credits)

Michael E Frisna PhD PortraitInfluential leadership is about inspiring and motivating performance excellence at all levels of the organization through a highly developed emotional intelligence (EQ) capacity. However, many health care executives do not have a clear idea of how their EQ measures up, nor do they understand why EQ is a competitive advantage for team performance. Participants will learn and practice the key behaviors necessary to connect with team members and build stronger personal relationships. This program identifies the cause and offers a remedy for closing the gap between consistent leadership behavior and sustained organizational performance.

At the end of the workshop, participants will be able to:

  • Distinguish four key behavior types
  • Apply the necessary attributes of self-awareness and self-management
  • Match leading behavior types to optimize team performance
  • Discover the power of collaboration and connection to drive performance through emotional intelligence

Expert faculty Michael E. Frisina, PhD, will help you link behavior patterns to leadership styles and understand how EQ allows for self-awareness and self-management of behavior to drive technical skills.

Frisina is founder and president of The Frisina Group, LLC., and The Center for Influential Leadership, responsible for teaching, publishing and speaking on the current trends in organizational performance. He is a former subject matter expert in leadership for the U.S. Army Medical Department and faculty member at The United States Military Academy at West Point and The Uniformed Services University of Health Sciences and School of Medicine in Bethesda, Maryland.

Frisina has authored numerous books, papers and published articles on leadership and organizational effectiveness.

This session is brought to you by both the Kentucky Chapter of ACHE and the Kentucky Chapter of HFMA.



2:00 p.m. – 5:00 p.m.

“Leading for Success: Creating a Committed Workforce”

Michael E. Frisina, PhD

(Approved for 3.0 ACHE Face-to-Face Education credits)

Michael E. Frisina, PhD, will discuss new research on the science of change and adaptive human behavior. Deeply motivated staff transcends mere compliance and works harder and more effectively when there is a strong, positive and emotional connection with their leader. To influence this relationship, health care leaders must change their beliefs about how best to promote behavioral change. Future success is dependent on managing the relationships between interdependent parts, not on maximizing the performance of individual parts. This forward-looking seminar will address the key elements of change management and employee engagement.

At the end of the workshop, participants will:

  • Discover why sustainable excellence rests on the adaptability of the workforce
  • Understand the essential elements for leading transformational change — vision, dialogue and measurement
  • Remedy the gap between leadership behavior and organizational performance
  • Understand why autocratic structures fail to out perform horizontally structured organizations

This session is brought to you by both the Kentucky Chapter of ACHE and the Kentucky Chapter of HFMA



Friday, May 13

2:00 p.m. – 3:30 p.m.

“Making Sense of Performance Transformation Methodologies”

Diane Egbers
Mark Dooley
Sher McClanahan
Sue Kozlowski


(Approved for 1.5 ACHE Face-to-Face Education credits)

As health care organizations are challenged to maximize clinical, operational and financial performance, many hospitals have chosen to employ transformational process improvement initiatives. These efforts include Six Sigma, Lean, Work-Out™ and Change Acceleration Process among others. Understanding the practical differences, barriers to use and realized organizational benefits can be challenging. Practitioners versed in the use of various performance transformation methodologies will provide an overview of the methodology and share their experience regarding the use of these approaches.

Learn from the panelist of C-suite (CEO, COO, CNO, etc.) executives of various organizations using differing performance transformation methodologies. Hear about current trends in performance transformation including opportunities and challenges. Learn from the panelists as they share their experience with how their process improvement methodology impacted their organizational culture and the lessons they learned regarding cultural change, operations and outcomes — including financial benefits.

At the end of this presentation, attendees will have learned:

  • How Six Sigma, Lean and other process improvement methodologies are being used to accomplish the strategic goals of health care organizations
  • Some of the greatest challenges encountered in implementing a process improvement methodology
  • If process improvement methodologies have been effective in implementing cultural change

This session is brought to you by the Kentucky Chapter of ACHE with a special thanks to TechSolve, sponsor of the Kentucky Chapter of ACHE and Gold sponsor of KHA.

General Sessions



“Closing the Knowing-Doing Gap in Health Care”

Friday, May 13
9:30 a.m. – 10:30 a.m.

Craig Deao

Craig Deao PortraitThis session will describe and share evidence-based practices for closing the “Knowing-Doing Gap” in health care. Six frogs are sitting on a lily pad, and one decides to jump. How many frogs are left on the lily pad? You may assume the answer is five. Actually, it’s six.

Why? Because deciding to jump and jumping are two completely different things! Back in 2000, Jeffery Pfeffer and Robert I. Sutton published a book called The Knowing-Doing Gap. It pinpoints a challenge faced by organizations in all industries, including health care. We work really hard to figure out what we need to do, yet we fail to implement what we learn in the process.

In 2001, the Institute of Medicine published a report called Crossing the Quality Chasm. This report pointed out that it takes an average of 17 years for new (scientifically-generated) knowledge to be translated into practice. That’s a long time between knowing and doing and we can no longer afford to wait for 17 years. Most health care organizations really want to leap off that lily pad; especially with value-based purchasing making it even more critical that we drastically improve clinical quality (and keep improving it).

The gap between knowing what we need to do and actually doing it is almost always a foundational issue.

At the end of this presentation, attendees will be able to:

  • Describe the “Knowing-Doing Gap” in health care
  • Implement three evidence-based strategic objectives in your health care organization

Craig Deao has been a member of the senior executive team for Studer Group since 2006. He is also a sought-after national expert and speaker on topics related to leadership, accountability, patient experience, quality and safety.

In addition to his full-time work with Studer Group, he has served as faculty for the Institute for Healthcare Improvement, the American College of Healthcare Executives and dozens of health care systems across the U.S. and Canada.

Deao served as one of the key leaders of Studer Group’s Baldrige journey and now spends most weeks inside of health care organizations working with boards, medical staffs and executives to help architect their own journeys to excellence.

He received two bachelor’s degrees from Louisiana State University and his master’s degree in health care administration from the University of Minnesota.



“How Alternative Payment Methods (APM) Influence Health Care Delivery Patient Flow, Cost and Quality”

Friday, May 13
10:45 a.m. – 11:15 a.m.

Lars Enstrom
James Callanan

Lars Enstrom PortraitJames Callahan PortraitHHS has set a goal of tying 50 percent of fee-for-service Medicare payments to quality or value through alternative payment models (APMs), such as Accountable Care Organizations (ACOs) or bundled payment arrangements by the end of 2018. As payers investigate alternative ways to transfer financial risk and quality accountability to providers, providers need to develop approaches that break down the historic “silo” nature of treatment patterns and develop pathways that respond to the particular pressures of each type of APM while improving the outcomes for patients.

At the end of this presentation, attendees will be able to:

  • Learn from early experiences about the necessary activities required to be successful
  • Understand the investment required to be successful under APM

Lars Enstrom is a Managing Director with Alvarez & Marsal (A&M) Healthcare Industry Group, focusing on operational/clinical standardizations, health system shared service strategies, hospital joint venture strategies, alternative payment models, provider-sponsored health plans, capital strategies and mergers and acquisitions. Previously, Enstrom was a Managing Director in the Drawbridge Special Opportunities Fund at Fortress Investment Group. Enstrom earned a bachelor’s in economics from Brown University and a master’s degree in business administration from the Harvard Business School.

Jim Callanan is a Managing Director with Alvarez & Marsal Healthcare Industrial Group, specializing in strategic revenue growth, market share improvement, enterprise-wide change management, profitability improvement, alternative payment contracting and population health management – from design to implementation. Prior to joining A&M he served as a co-founder and chief executive officer of ImPART GROUP. Callanan earned a bachelor’s degree in economics from Columbia College and a master’s degree in business administration with a concentration in finance from the Wharton School of the University of Pennsylvania.



“Medical Practice in America: Past, Present and Future”

Friday, May 13
10:45 a.m. – 11:15 a.m.

Kurt Mosley

Kurt Mosley PortraitThe roots of medical practice in the U.S. goes from colonial times to today’s medical profession with its 200 certified specialties. This session will examine the current and historical physician supply and demand trends, training, compensation patterns and practice types. It will also project how health care reform and related changes will reshape the way physicians practice and are paid, with a look at value-based compensation, the team-based approach to care, medical homes, “complexivists,” concierge practice and more.

At the end of this presentation, attendees will be able to:

  • Comprehend the direction of emerging physician practice models and styles
  • Acquire unrivaled insights into the practice plans, practice patterns, satisfaction levels, concerns and perspectives of the rapidly evolving physician workforce in Kentucky
  • Learn the keys to successful physician recruitment and retention in the post-reform environment as the system shifts from a model that is driven by volume of services performed to a model driven by the value of such services

Kurt Mosley serves as Vice President of Strategic Alliances for Merritt Hawkins, the nation’s leading physician search and consulting firm, and a company of AMN Healthcare, the largest health care staffing organization in the United States. With over 20 years of health care industry experience, Mosley is one of the nation’s leading authorities on the evolving health care system, particularly the way physician supply, demand and access are changing. He served as Contributing Editor to Merritt Hawkins’ highly regarded book Will the Last Physician in America Please Turn off the Lights, and was an expert adviser to the Health Care Advisory Board’s white paper “Transforming Primary Care.” A graduate of California State University, Fullerton, Mosley spent several years in professional baseball and now resides in Dallas, Texas.



“The Clock Is Ticking: Next Steps After Discovering a Compliance Issue”

Friday, May 13
11:20 a.m. – 11:50 a.m.

Christopher A. Melton, JD
Jennifer L. Wintergerst, JD

Christopher Melton JD PortraitJennifer Wintergerst JD PortraitEvery chief executive officer dreads the phone call that says, “We have a problem.” Failure to investigate and remediate can result in exponential liability to the government. This session will discuss new “60-day Overpayment Rule” regulations and guide administrators in responding promptly to notice of potential billing problems.

At the end of this presentation, attendees will be able to:

  • Understand the extreme possible consequences of failure to respond in a timely manner
  • Provide a game plan for the CEO to consult after receiving the stomach-churning call

Christopher Melton and Jennifer Wintergerst are partners in the law firm of Wyatt Tarrant & Combs, LLP, with concentration in the area of health care law.

Melton’s practice has an emphasis in Medicaid and Medicare claims litigation, including actions arising under the Federal False Claims Act. He represents clients in the areas of governmental investigations, long-term care investigations and defense and white-collar criminal defense. He received his bachelor’s degree in economics from the University of Louisville and his juris doctorate from Washington University School of Law in St. Louis.

Wintergerst’s practice concentrates on regulatory compliance, Medicare and Medicaid billing compliance and claims litigation, Medicare and Medicaid provider enrollment, governmental audits and investigations, RAC, MIC and ZPIC audits and appeals. Wintergerst received her bachelor’s degree from Indiana University and juris doctorate from the University of Louisville Brandeis School of Law.



“Engaging Physicians: Clinical Institute and Other Models that Promote Standardization of Care”

Friday, May 13
11:20 a.m. - 11:50 a.m.

Ross Swanson, RN, MSN

Ross Swanson PortraitSeveral partnering models are being utilized by physicians and hospitals which aim to improve patient care and outcomes. This session will review these models, as well as present case studies focusing on the models involved, benefits, drawbacks and lessons learned to demonstrate a process to evaluate models for achieving initial and long-term success.

At the end of the presentation, attendees will be able to:

  • Evaluate industry and local market conditions that promote the integration of key physicians to deliver a unique service offering through partnership model development
  • Articulate ways to create incentives for independent physicians to develop a common vision centered on best-practice and efficiency
  • Understand the partnership models that drive the most success and the development of ways to overcome barriers for each potential model

Ross Swanson serves as Executive Vice President of Corazon, Inc., providing oversight for Corazon’s consulting delivery team. He offers project leadership and knowledge related to the feasibility studies, business plans, operations assessments, service line expansions, facility design and the development of hospital/physician partnerships for clients. Swanson brings an advanced practice acute and critical care nursing background to Corazon, having worked at the busiest cardiology and heart surgery program in the world. In that role, he successfully promoted best practices in medical and nursing care models. Swanson earned his master’s and doctor of nursing degrees from Frances Payne Bolton School of Nursing at Case Western Reserve University in Cleveland, Ohio.



“Don’t Be Left Out: Thoughts on Collaboration with Post-Acute Care Providers”

Friday, May 13
11:50 a.m. – 12:20 p.m.

C. Greg Gibbs, CPA
Brandon W. Harlan, CPA

While relationships between acute care and post-acute care providers have always existed, those relationships have changed dramatically and will continue to change. This session will highlight the importance of enhanced coordination of care between providers to improve overall quality of care and reduce health care costs.

At the end of this presentation, attendees will be able to:

  • Better understand the strategic and financial importance of working with and properly aligning with post-acute providers in a fully integrated health care delivery system under new care delivery models
  • Understand the legislative initiatives that impact both acute and post-acute care providers

Greg Gibbs is a partner and Brandon Harlan is a senior manager in the health care services practice at Arnett Carbis Toothman, LLP, one of the largest accounting firms in the country.

Gibbs is responsible for the coordination of services provided to hospitals, nursing homes, nursing home chains, hospital systems, home health agencies, medical groups, continuing care retirement centers and federal and state agencies. His over 38 years’ experience includes a mixture of audit and consulting services. Gibbs received his bachelor’s degree in business administration with a concentration in accounting from Marshall University.

Harlan has been a member of the firm for over nine years. His focus is on providing services tailored to meet the specific needs of health care clients. His experience includes audits, reviews, preparation and analysis of Medicare and Medicaid cost reports, benchmarking and financial operational reviews, accounts receivable and revenue enhancement reviews and general consulting and accounting services for health care clients. He earned a bachelor’s degree in business administration with a major in accounting from Geneva College.

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